 Health Care Services Hospitals & Facilities Health Information Find a Doctor Why Choose Baptist |
Patient Information
 |
|
|
Baptist Memphis
Quick Links |
|
Our Hospital
Featured Services
Educational Services
In the Community
|
|
Health Tip
To keep your bones strong, eat plenty of high-calcium foods. Drink skim or low-fat milk and eat non-fat or low-fat yogurt, low-fat cheese, broccoli, kale, and turnip and mustard greens. Daily Bread
Accept one another, then, just as Christ accepted you, in order to bring praise to God. Romans 15:7 |
|
Welcome Thank you for choosing Baptist Memorial Hospital-Memphis. At Baptist Memphis, your health, safety and well-being are our top priorities. We appreciate the opportunity to serve you and hope your visit is as pleasant as possible. While you are at Baptist, our goal is to exceed your expectations with friendly and responsive service. Our holistic approach to your care includes services for healing the body, mind and spirit. As a patient at Baptist, you are an integral part of your own health care team. Your participation and diligence in following your specific health care program will play a large part in your health outcomes. We encourage you to partner with us for the best results. In this guide, we have provided information you’ll find helpful while in our hospital. For your convenience, it includes hospital policy and procedure information. If you have questions about the care or services we’re providing, please talk to your nurse, the manager of your unit or contact the 24-hour Help Line by dialing 6-5555 (from inside the hospital) or (901)226-5555 from outside the hospital.  Top of PageOur Mission In keeping with the three-fold ministry of Christ – preaching, teaching and healing – Baptist Memorial Health Care is committed to providing high quality health care. Patient Satisfaction It is our goal for you to be very satisfied with your visit to Baptist Memphis. Please provide your feedback on a hospital comment card, as your satisfaction is very important to us. Following discharge, you also may receive a request to participate in a written or phone survey about your hospital visit. However, do not wait for this survey to advise us of any concerns you may have had during your stay with us. Please feel free to talk with your nurse or a nurse manager or call the Help Line for assistance in resolving issues or concerns that may arise during your stay. Top of PageAdmissions Information Living Will and Durable Power of Attorney – Upon admission, patients will be asked if they have a Living Will and/or Durable Power of Attorney for Health Care. These documents are important so hospital staff can follow your wishes should you become incapable of making decisions pertinent to your care. If you have a Living Will and/or Durable Power of Attorney for Health Care with you, please ask a staff member to place a copy in your medical chart. If you have forgotten to bring your copy, please express your wishes to your nurses upon admission so they may document the information and notify your physician. It is most important that you make arrangements as soon as possible to have your Living Will and/or Durable Power of Attorney for Health Care brought to the hospital to be placed in your medical chart. Making Your Wishes Known – Should you decide you would like to establish a Living Will or Durable Power of Attorney for Health Care while you are a patient, please call patient registration at 6-5050 to obtain a copy of the brochure “Making Your Wishes Known.” This brochure does require witnesses and notarized signatures. Neither hospital employees nor volunteers may witness or notarize this document. Please refer to the local phone directory for notaries public. Top of PageDischarge Information Discharge Planning – At Baptist Memphis, we will work to meet your needs while you are our patient and assist you with plans for your recovery and care after you’re discharged. When you leave the hospital, you may not be completely recovered and may need extra attention and care at home. Please tell your nurse you would like to speak with a case manager and/or social worker if you need help in planning for special equipment or needs after you return home. Our staff includes specialists who are committed to helping you plan for your complete recovery. Checking Out – Procedures for check-out involve your doctors and hospital staff working together. The discharge process involves some or all of the following steps:
We kindly ask for your patience while we process your discharge from the hospital. We understand your eagerness to return home and also want to ensure you have all the information you need to complete your recovery. Top of PagePatient Room Information At Baptist Memphis, we pride ourselves on cleanliness. Patient rooms are thoroughly cleaned and prepared for new arrivals. In addition, patient rooms are cleaned daily. Please let us know if there is anything we can do to make you more comfortable, such as bringing an extra pillow or blanket. Bed Controls – Your bed is completely electric. Control buttons to adjust the bed are located on the side rails or the foot of the bed. The controls will move the head or the foot of the bed up and down. Emergency Call Light – An emergency call light is located in the bathroom for convenience if you need assistance. Internet Access – Patients may use personal computers while in the hospital. Dial-up Internet access is available in patient rooms by unplugging the telephone and inserting the computer line into that same jack. Linens – Your nursing team will assess the need for daily linen change. For your comfort, we will straighten your bed and provide the necessary linens for you and your overnight guest. Meal Selections – We offer a personalized “Catering to You” program for all our patients’ nutritional needs. A copy of the daily patient menu is available in each patient’s room. A catering associate from Food & Nutrition will visit each patient 1½ hours before lunch and dinner to obtain menu selections. Breakfast selections will be taken the evening before. Occasionally, selections will be altered prior to meal delivery due to diet restrictions established by your physician. If you do not have a copy of the menu in your room or have questions or comments about your meals, please contact the Help Line at 6-5555. Nurse Call Light – Your nurse call light is located on the side rail of your bed or a hand-held control clipped to your bed in a convenient location. Upon admission to your room, a staff member will demonstrate how to call for assistance. Personal Care Items – Patient rooms include a wash basin and water pitcher. Towels, washcloths and soap are in the bathroom. Please ask the staff for a toothbrush, toothpaste or mouthwash if you need these items. Room Cleaning – Our staff needs to focus on your health needs, so we appreciate family members and visitors doing their part to help keep your room clean by disposing of trash properly. Keeping a clear path from the door to your bed is especially important in case you should need help quickly. Our environmental services staff performs the following daily:
Smoking Policy – Baptist Memphis is a smoke-free environment, as we are committed to the health and well-being of our patients, guests and staff members. In keeping with this commitment and in compliance with Memphis City Code 20-25, patients who can leave their rooms, family members, caregivers and visitors may smoke only in the designated outside smoking pavilion. Take the guest elevators to the concourse level and follow signs to the smoking pavilion. Telephone Information – All patient rooms and waiting rooms have telephones available. In addition, three phones are located on the wall adjacent to the Information Desk in the hospital’s main lobby. Local Service – There is no charge for local telephone service. The telephone number for your room is 226 plus your room number. Please tell your family and friends they may dial your room directly. Long Distance – Long distance calls must be billed to the number called or to a credit card, calling card or home phone number. To make a long distance call, press “0” from your room phone and ask the hospital operator to connect you with a long distance operator. The hospital currently uses MCI as a long distance carrier. Consult your personal long distance plan to avoid incurring MCI-related charges for long distance collect calls or calls charged to your home phone. Television Information - All televisions in patient rooms are equipped with closed-caption capabilities. Channels:
Top of PagePersonal Belongings Patients and guests are responsible for all personal belongings. Clothing – All patients need a robe and slippers; all other items may be taken home until you are discharged from the hospital. Denture Care – You will be asked if you wear dentures and, if so, a staff member will give you a denture cup in which to store them. (NOTE: If you are accompanying a patient who is not capable of sharing this information, please ask the nurse for help.) When dentures are not in place, they should be in a denture cup. To avoid losing dentures, please do not wrap them in tissue, washcloths, towels, linens, etc. Please avoid placing dentures on your meal tray, under your pillow, on your sheets or in any concealed place where they may be lost or accidentally thrown out. Eyeglasses – To prevent loss or damage to your eyeglasses while you are hospitalized, please do not leave them unprotected on the bedside table, in a robe pocket or on your bed. Lost Items – While Baptist Memphis is not responsible for patients’ and guests’ personal belongings, we certainly try to return lost items to their owners. To talk with our Security department about a lost item or to file a lost item report, please contact the Help Line at 6-5555. Medications – Please notify your health care provider about any medications you are taking. This includes over-the-counter drugs, vitamins and supplements, as well as prescription medicines. Your health care providers also need to know if you have any allergies to medications, foods, etc. If you bring personal medications with you to the hospital, you should have your doctor’s approval before taking them. Give any unnecessary medications brought to the hospital to a family member for safekeeping. Valuables – We recommend patients leave all valuables at home, including money, jewelry, credit cards, purses and anything else that would be considered a loss. Patients may be moved during admission for tests, examinations and other necessary procedures and may have difficulty keeping up with personal property. If you are admitted and have brought any valuables, please contact the Help Line at 6-5555 to have these items stored in the security office. You will be given a security-issued receipt and may access your valuables at any time. The hospital and its employees are not responsible or liable for damage to or loss of any personal property that is not deposited with the security office. This release from responsibility includes any loss or damage to dentures, bridgework, clothing, eyeglasses, sunglasses, contact lenses, hearing aids, prostheses, jewelry, money and any other personal property. Top of PagePatient and Guest Services Automatic Teller Machine – For your convenience, an ATM is located in the vending area on the first floor next to the cafeteria. Baby Changing Stations – These stations are located in the public restrooms in the hospital’s main lobby. Cafeteria – The Willows Cafeteria is located on the first floor of the hospital. Hours of operation are:
Chaplains – See pastoral care/chapel services. Gift Shop – A gift shop is located on the first floor at the hospital’s main entrance. Free delivery is available upon request. Dial 6-5822 from your room for assistance from our gift shop staff. Hours of operation are 8 a.m. to 8:30 p.m., Monday through Friday, and 9 a.m. to 8 p.m. on Saturday and Sunday. Help Line – Baptist Memphis offers a 24-hour Help Line available to assist patients, guests, physicians and employees with resources to obtain answers to questions or concerns. To access the Help Line, call 6-5555 from an in-house phone or (901) 226-5555 from an outside line. Helpful Phone Numbers
Internet Access – Dial-up Internet access is available in patient rooms. Simply unplug the telephone and insert the computer line into that same port. Ambulatory patients and guests also are welcome to access the Internet via computers located in the Ann L. and Joseph H. Powell Consumer Library. Library – Baptist Memphis is proud to have the Ann L. and Joseph H. Powell Consumer Library. The library is open on weekdays from 8 a.m. to 4:30 p.m. and is located on the first floor of 6025 Walnut Grove, Medical Plaza 1. Services include faxing, photocopying, computer and Internet access, as well as health-related resources available for check-out. Lost Items – While Baptist Memphis is not responsible for patients’ and guests’ personal belongings, we certainly try to return lost items to their owners. To talk with our Security department about a lost item or to file a lost item report, please contact the Help Line at 6-5555. Pastoral Care/Chapel Services – Chapel services are conducted each Sunday at 10 a.m. and may be viewed on hospital channel 6. Prayer services are offered weekdays at 9:30 a.m. in the Self Chapel located on the first floor near the main lobby. In addition, the Self Chapel is always open for prayer and meditation. If you would like for a chaplain to visit you, please contact the Help Line at 6-5555. Pharmacy – The Walnut Grove Plaza Pharmacy is located in the building directly across from the hospital’s main entrance and is available to you for any prescriptions you might need to take home upon discharge. Hours of operation are 9 a.m. to 5 p.m., Monday through Friday, except holidays. Shuttle Service – A complimentary guest shuttle is available at all times for transportation to and from locations on the hospital campus. For shuttle transportation to your vehicle, dial 6-5520 from any in-house phone located at any hospital entrance. For shuttle transportation from your vehicle to the building, dial (901) 226-5520 from your cellular phone. Starbucks – A full-service Starbucks is located in the front lobby of the hospital. Hours of operation are 6:30 a.m. to 6 p.m. Monday through Friday and 7 a.m. to 2 p.m. on Saturday. Valet Parking – Valet parking is available at the entrance to 6025 Walnut Grove, Medical Plaza 1. This service is available Monday through Friday from 7 a.m. to 5 p.m. for a nominal fee. Vending Machines – Vending machines are available 24 hours a day and are located on floors two through five next to the guest elevators and in the CVICU and ICU waiting rooms. A large vending area is located on the first floor next to the cafeteria. Volunteer Services – Many of the hospitality services, such as mail delivery, coffee cart, personal visits and the information desk, are provided through the assistance and guidance of loving volunteers. Please feel free to contact us if we can help make your stay more comfortable. If you would like to become a volunteer, please contact us at (901) 226-5879. Top of PageSpecial Services Available Check Cashing – The hospital’s discharge office is available from 8:30 a.m. to 5 p.m., Monday though Friday, and is available to cash checks up to $25 for patients and guests. All checks must be made payable to “cash.” Counseling – The hospital offers a number of counseling services to patients, including dietary, financial, health care choices, religious, rehabilitation and lifestyle arrangements. Flower Delivery – Local florists make deliveries to patients Monday through Saturday. If you have questions about a flower delivery to your room, please contact the florist directly. Hearing Impaired Services – TDD (Telephone Device for the Deaf) equipment is available at no charge for our hearing impaired patients. Please contact the nursing staff or Help Line to obtain this equipment for use in your hospital room. In addition, interpretation services are provided for our hearing impaired patients on request. Please contact your nurse for assistance with obtaining a deaf interpreter. Language Interpretation Services – When needed, interpretation services are provided for patients who don’t speak English. Please contact your nurse for assistance with obtaining a language interpreter. Laundry Room – A complimentary washer and dryer are available on the third floor of the hospital. Detergent may be purchased in the gift shop or Walnut Grove Plaza Pharmacy. Mail Services – Patient mail is received by our mail room Monday through Saturday and is delivered by hospital volunteers. Once you are discharged, your mail will be forwarded to your home address. Stamps may be purchased from the vending machine located in the vending area on the first floor of the hospital. A mail drop is located in the guest elevator alcove on the first floor in the main lobby. Notary Public – Please consult the local phone directory for notaries public. Hospital staff and volunteers are prohibited from witnessing or notarizing any documents related to a patient’s health care wishes. Pastoral Care – The hospital’s ministry staff is available to assist with your spiritual needs 24 hours a day. You may reach the department of pastoral care by calling the Help Line at 6-5555 from your room’s phone. You or your family also may wish to notify your own minister, priest or rabbi. Top of PageGeneral Information Cell Phones – Cell phones may be used in various locations throughout the hospital. Because cell phones may interfere with medical equipment used for our patients, restricted areas will have signs posted accordingly. Chapel – The Self Chapel, located on the first floor near the main entrance, is always open and provides a quiet place for prayer and meditation. You are cordially invited to attend chapel services each Sunday at 10 a.m., or you may view the services live on television channel 6. Prayer services are held on weekdays in the chapel from 9:30 to 9:45 a.m. Cover Your Cough – Remember to cover your mouth and nose with a tissue when you cough or sneeze, or cough or sneeze into your upper sleeve, not into your hands. Put your used tissue in the wastebasket. Patients may be asked to put on a surgical mask to protect others. Clean your hands thoroughly with soap and water or liquid antiseptic after sneezing or coughing. Hand Washing – For the safety of our patients, staff and visitors, we ask everyone to practice good sanitary habits, such as thoroughly washing hands with soap and water or liquid antiseptic when entering and leaving a patient’s room. Dispensers for liquid antiseptic are located throughout the hospital, in waiting rooms and individual patient rooms. Hospital Staff – Most hospital staff members are dressed in uniforms of varying colors to help patients distinguish those who perform different duties. Below are the different uniform colors for each caregiver:
No Publicity – At any time during your hospitalization, you may choose to declare your patient status as “no publicity.” By doing so, there will be no public record of your hospitalization. Therefore, you will not receive flowers or mail, and visitors will be advised that you are not listed as a patient in our hospital. Overnight Guests – All private rooms have a sofa for overnight guests. Please ask a staff member for linens. Guests should fold bedding each morning to help maintain a pleasant and tidy room. For our guests staying in one of our family waiting rooms, shower facilities and linens are available for your convenience. Recliners are provided, as well. Parking – Free, well-lit, security-patrolled garages are located on our hospital campus. Handicap parking is available in both an outside lot and on each floor of the parking garages. Valet parking also is available on weekdays for a nominal fee. Waiting Rooms – Baptist Memphis has four separate family waiting rooms:
Walking Trail – A walking trail, located on the hospital campus, is 1/4 mile in length and has park benches, a security phone and lights. Entrance to the walking trail is located at the southwest corner of the campus adjacent to the employee parking lot. Note: Updated July 2006 Top of Page |
|
| Home | Health Care Services | Hospitals & Facilities | Health Information | Find a Doctor | Why Choose Baptist |
| ©2008 Baptist Memorial Health Care Corporation. All Rights Reserved. Disclaimer. Notice of Privacy Practices. | |
 |
In keeping with the three-fold ministry of Christ - preaching, teaching and healing - Baptist Memorial Health Care Corporation will be the leader in providing quality health care. |